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FAQ

Do you have a case for…?

What will a case cost?

How long will it take to get my case?

What will my case weigh?

What options do you offer?

What is your Return Policy?

What information do you need from me?

What payment methods are accepted?

How will my case be shipped?

How do I request a freight claim?

How can I determine if the case I’m buying will be accepted as check-on baggage at the airport?

Do you have a case for…?

Whatever you need to ship, Wilson Case can provide a shipping case that will protect your gear — no matter where it is shipping to. We offer a complete line of stock sizes for the most common items being shipped today and our custom shipping case design abilities are unmatched.

 

What will a case cost?

There are no “astronomical” design charges – custom shipping case design is FREE. Prices vary for our custom shipping cases as they depend on your requirements. You can find prices for stock cases in our online store.

 

How long will it take to get my case?

It normally takes 10 business days to ship a custom shipping case order. We also offer a quick ship alternative which will ship a custom case in 5 days or less. Stock cases ship in 1-2 business days. We will do whatever we can to get your order to you — when you need it.

 

What will my case weigh?

Case weight is affected by several factors…design options, accessories, and case construction. Our Wilson LT material lightens case weight up to 45%! Our TagAlong series makes even a heavy case easy to use.

 

What options do you offer?

Wilson Case offers a large selection of mobility, security, labeling and organizing options. This selection includes a variety of casters, locks, stacking corners, label plates, stencils, drawers, bins, straps, vents… Go to our Options Page to see more.

 

What is your Return Policy?

A return authorization (RA#) is required for all items being returned to Wilson Case for all defective and non-defective merchandise. The return shipment should also include a copy of the original invoice (if possible) and arrive packed in its original packaging. Any merchandise returned must arrive back at Wilson Case in “new” condition – without damage or blemishes of any kind.

 

Defective merchandise may be returned for replacement or a refund within 30 days of purchase. Defective is defined as any error Wilson Case made in the construction of the case. We go to great lengths to build our cases right the first time and we communicate with detailed drawings – but once in a while an error will occur. “Defective” does not include merchandise that was damaged during the original transit to you. Wilson Case’s shipping department places stickers on the exterior packaging urging customers to inspect the package as soon as it arrives for any sign of carrier damage. The customer should then open the packaging and inspect the case before the carrier leaves and document any damage with the carrier. The next step is to contact the carrier with a freight claim as soon as possible. Contact Wilson Case with any questions. “Defective” also does not include errors in dimensional information provided to Wilson Case by the customer to create a custom interior based on those dimensions.

 

Non-defective stock merchandise may be returned for a refund (excluding shipping charges, and including a 15% – 30% restocking fee) within 30 days of purchase; provided the case arrives in “new” condition- not damaged in any way, unused and is returned in its original packaging. A returned product is not resalable by Wilson Case if it does not arrive in “new” condition. If a case arrives back at Wilson Case in any condition other than “new”, we will assess the damage and apply a damage fee plus the restocking fee.

 

For your protection, we recommend that you fully insure the package you are returning. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” Wilson Case is not responsible for items that are lost or damaged in transit.

 

Allow 4-6 weeks for all Return Authorization refunds.

 

Receiving Address:
Wilson Case, Inc.
Attn: RA#
113 Road 3168
Hastings, NE 68901-9418

 

What information do you need from me?  Here are some questions for your to consider:

  • How will the case be transported? Car, van, bus, truck, airline?
  • What are the items going into the case?
  • Will you need an area in the case for accessories?
  • Do you want to operate the equipment in the case?
  • Will the equipment be too heavy to lift out of the case?
  • Will you need casters? Standard, heavy-duty or our TagAlong?
  • Are locks necessary? Keyed lock, padlock hasp or combination lock?
  • Do you have a heavy unit on rollers? You might consider a ramp case?
  • Any outside dimensional restrictions?
  • Rackmount equipment – do you need rear rack? Shockmount?

 

What payment methods are accepted?

We accept MasterCard, Discover, American Express and VISA credit cards. We can also establish your company with an open account once a credit application is completed and approved. COD and Bank Transfers are other payment options available.

 

How will my case be shipped?

Our shipping department will select the best method for shipping to your location, based on cost and transit time. You may also specify how you want your order to ship. We can ship via UPS, FedEx, BAX Global, Fed Ex Freight, ABF Freight, Consolidated Freightways, CCX, Brown Transfer, Yellow Freight System, and several other regional carriers. We also use contract carriers for trailer-load shipping.

 

Freight is usually prepaid and added to the invoice. We can also ship with 3rd party billing or on your account with the carrier.

 

How do I request a freight claim?

You should inspect every package delivered by a carrier for any signs of damage. Note any damage with the carrier before he/she leaves. Once you have done this, contact the carrier’s customer service department to start the claim procedure.

 

How can I determine if the case I’m buying will be accepted as check-on baggage at the airport?

Airline guidelines change periodically and each carrier has their own requirements, however a general rule of thumb is that Length + Width + Height is no greater than 62 inches and weight does not exceed 50 pounds. Below are links to major airline baggage information: