Do you have a case for…?
|
Whatever
you need to ship, Wilson Case can provide a shipping case
that will protect your gear — no matter where it is
shipping to. We offer a complete line of stock sizes for the
most common items being shipped today and our custom shipping
case design abilities are unmatched. |
What will a case cost?
|
There
are no "astronomical" design charges - custom
shipping case design is FREE. Prices vary for our custom
shipping cases as they depend on your requirements. You
can find prices for stock cases in our online
store |
How long will it take to get
my case?
|
It normally
takes 10 business days to ship a custom shipping case order.
We also offer a quick ship
alternative which will ship a custom case in 5 days or less.
Stock cases ship in 1-2 business days. We will do whatever
we can to get your order to you — when you need it. |
What will my case weigh?
|
Case
weight is affected by several factors…design options, accessories,
and case construction. Our Wilson
LT material lightens case weight up to 45%! Our TagAlong
series makes even a heavy case easy to use. |
What options do you offer?
|
Wilson
Case offers a large selection of mobility, security,
labeling and organizing options. This selection includes
a variety of casters, locks, stacking corners, label
plates, stencils, drawers, bins, straps, vents… Goto
our Options
Page to see more.
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| What
is your Return Policy? |
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A return authorization
(RA#) is required for all items being returned to Wilson
Case for all defective and non-defective merchandise. The
return shipment should also include a copy of the original
invoice (if possible) and arrive packed in its original
packaging. Any merchandise returned must arrive
back at Wilson Case in “new” condition – without
damage or blemishes of any kind.
Defective merchandise may be returned for replacement or a refund within 30 days
of purchase. Defective is defined as any error Wilson Case made in the construction
of the case. We go to great lengths to build our cases right the first
time and we communicate with detailed drawings – but once in a while an
error will occur. “Defective” does not include merchandise
that was damaged during the original transit to you. Wilson Case’s
shipping department places stickers on the exterior packaging urging customers
to inspect the package as soon as it arrives for any sign of carrier damage. The
customer should then open the packaging and inspect the case before the carrier
leaves and document any damage with the carrier. The next step is to contact
the carrier with a freight claim as soon as possible. Contact Wilson Case
with any questions. “Defective” also does not include errors
in dimensional information provided to Wilson Case by the customer to create
a custom interior based on those dimensions.
Non-defective stock merchandise may be returned for a refund (excluding shipping
charges, and including a 15% - 30% restocking fee) within 30 days of purchase;
provided the case arrives in “new” condition- not damaged in any
way, unused and is returned in its original packaging. A returned product
is not resalable by Wilson Case if it does not arrive in “new” condition. If
a case arrives back at Wilson Case in any condition other than “new”,
we will access the damage and apply a damage fee plus the restocking fee.
For your protection, we recommend that you fully insure the
package you are returning. We suggest that you use a “traceable
carrier” that can provide you with “proof of delivery.” Wilson
Case is not responsible for items that are lost or damaged in transit.
Allow 4-6 weeks for all Return Authorization refunds.
Receiving Address:
Wilson Case, Inc.
Attn: RA#
113 Road 3168
Hastings, NE 68901-9418
Click here for a printable version of our Return Policy
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What information do you need
from me? Here are some questions for your to consider:
What payment methods are accepted?
|
We accept
Mastercard, Discover, American Express and VISA credit cards.
We can also establish your company with an open account
once a credit application is completed and approved. COD
and Bank Transfers are other payment options availble.. |
How will my case be shipped?
|
Our
shipping department will select the best method for shipping
to your location, based on cost and transit time. You
may also specify how you want your order to ship. We can
ship via UPS, FedEx, BAX Global, Fed Ex Freight, ABF Freight,
Consolidated Freightways, CCX, Brown Transfer, Yellow
Freight System, and several other regional carriers. We
also use contract carriers for trailer-load shipping.
Freight is usually prepaid and added to the invoice. We
can also ship with 3rd party billing or on your account
with the carrier. |
How do I request a
freight claim?
|
You
should inspect every package delivered by a carrier
for any signs of damage. Note any damage with the carrier
before he/she leaves. Once you have
done this, contact the carrier's customer service department
to start the claim procedure. |
How can I determine if
the case I'm buying will be accepted as check-on baggage
at the airport?
I need more keys for
my recessed key lock?
|
You
can order these keys online at NOW! You
can also order via email
or telephone at (800)322-5493 |
|
Do
you have a case for…?