ATA-300 Shipping Case FAQ

  Do you have a case for…?
  
How long will it take to get my case?
  
What options do you offer?
 
What payment methods are accepted?
 
How do I request a freight claim?
 
I need more keys for my recessed key lock?
  What will a case cost?
  What will my case weigh?
  What information do you need from me?
  How will my case be shipped?
  Will my case be accepted as check-on baggage at the airport?

Do you have a case for…?
Whatever you need to ship, Wilson Case can provide a shipping case that will protect your gear — no matter where it is shipping to. We offer a complete line of stock sizes for the most common items being shipped today and our custom shipping case design abilities are unmatched.

What will a case cost?

There are no "astronomical" design charges - custom shipping case design is FREE. Prices vary for our custom shipping cases as they depend on your requirements. You can find prices for stock cases in our online store

How long will it take to get my case?

It normally takes 10 business days to ship a custom shipping case order. We also offer a quick ship alternative which will ship a custom case in 5 days or less. Stock cases ship in 1-2 business days. We will do whatever we can to get your order to you — when you need it.

What will my case weigh?

Case weight is affected by several factors…design options, accessories, and case construction. Our Wilson LT material lightens case weight up to 45%! Our TagAlong series makes even a heavy case easy to use.

What options do you offer?

Wilson Case offers a large selection of mobility, security, labeling and organizing options. This selection includes a variety of casters, locks, stacking corners, label plates, stencils, drawers, bins, straps, vents… Goto our Options Page to see more.

What information do you need from me?  Here are some questions for your to consider:

How will the case be transported? Car, van, bus, truck, airline?
What are the items going into the case?
Will you need an area in the case for accessories?
Do you want to operate the equipment in the case?
Will the equipment be too heavy to lift out of the case?
Will you need casters? Standard, heavy-duty or our TagAlong?
Are locks necessary? Keyed lock, padlock hasp or combination lock?
Do you have a heavy unit on rollers? You might consider a ramp case?
Any outside dimensional restrictions?
Rackmount equipment - do you need rear rack? Shockmount?


What payment methods are accepted?
We accept Mastercard, Discover, American Express and VISA credit cards. We can also establish your company with an open account once a credit application is completed and approved. COD and Bank Transfers are other payment options availble..

How will my case be shipped?

Our shipping department will select the best method for shipping to your location, based on cost and transit time. You may also specify how you want your order to ship. We can ship via UPS, FedEx, BAX Global, Fed Ex Freight, ABF Freight, Consolidated Freightways, CCX, Brown Transfer, Yellow Freight System, and several other regional carriers. We also use contract carriers for trailer-load shipping.

Freight is usually prepaid and added to the invoice. We can also ship with 3rd party billing or on your account with the carrier.

How do I request a freight claim?

You should inspect every package delivered by a carrier for any signs of damage. Note any damage with the carrier before he/she leaves. Once you have done this, contact the carrier's customer service department to start the claim procedure.

How can I determine if the case I'm buying will be accepted as check-on baggage at the airport?

Airline guidelines change periodically and each carrier has their own requirements, however a general rule of thumb is that Length + Width + Height is no greater than 62 inches and weight does not exceed 50 pounds. Below are links to major airline baggage information.

 American Airlines   Continental   United   Delta   US Airways

I need more keys for my recessed key lock?

You can order these keys online at NOW!     You can also order via email or telephone at (800)322-5493

 

     

Wilson Case — The leader in the shipping case world!
When it's gotta get there, And gotta get back.

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